Contact Us
Get in Touch
We'd love to hear from you! Whether you have a question about our products, an order, or anything else — our team is ready to help.
- Email: hello@hellofurease.com
- Response Time: Within 24 hours
- Business Hours: Monday – Friday, 9AM – 6PM (GMT+8)
Frequently Asked Questions
How long does shipping take?
Standard shipping takes 7–14 business days to the US. Please allow 2–4 business days for order processing and safety inspections (especially for items with electronic components like our interactive toys).
Do you offer free shipping?
Yes! Free shipping on all orders over $35.
What is your return policy?
We offer free returns within 30 days of delivery. Items must be unused and in original packaging.
How do I track my order?
You'll receive a tracking number by email once your order ships (usually within 2–4 days).